How Governance Preserves Family Harmony and Reduces Conflict | Compass Point Skip to main content

 

Love. Money. Power.

It sounds like the introductory voiceover to a new spicy Netflix series. And often, it is. Because when those three things mix, exciting things happen.

Like a coach and friend of mine once said, You went and did the ONE thing everyone said you shouldn’t do. You went into business with a family member. Well, now that you have….”

Being in business with family can be one of the most rewarding or frustrating endeavors of our lives. How we handle each of those areas (love, money, and power) will make all of the difference.

Here are a few tips in each area, all drawn from my personal experience and that of my clients.

 

Love

As a family, we don’t distribute love based on business results. Whatever you choose to do or not do in the business, and no matter the outcomes associated with your performance, we still love you. Love is not a conditional benefit. Love is a table-stakes guarantee that comes freely with being family.

 

Money

Choices have consequences, and performance matters when it comes to the family business. Even though we love each of you equally as a person, that does not mean everyone in the family is equal in talent, effort, and willingness to put “skin in the game”. Financial benefits go up when anyone offers more in any of those areas. When it comes to remuneration, fair does not mean equal.

 

Power

Formal power in the business is distributed according to your personal skill in using that power. Just because someone has the right last name is no guarantee that they are the best leader or manager. When it comes to leading or managing, we expect the same level of performance from family members, and maybe even a bit more. In leadership, competency comes first.

Every family has some nuanced differences in how they approach each of those areas, but in my experience, most high-performing family businesses arrive at some version of the above.

Creating strong governance in family businesses is about having the conversations, creating the structures, and building the habits that keep us aligned and adhering to those expectations.

 

For instance:

A strong Family Constitution, perhaps paired with a Family Council, helps the family get explicit about what being family means and doesn’t mean. What “bonus points” and opportunities can family expect and not expect. A clear family constitution makes the “rules of the road” for interacting with the business clear. This helps to keep family issues within the family, not in the board room or on the shop floor.

An effective Board of Advisors provides a layer of expertise, as well healthy separation, between family owners and the company executive team. Boards of Advisors help to bring needed expertise to table from outside the family, and more independent voices to assist (and monitor) the performance of senior executives. A strong family council and constitution frees the board to focus more on guiding the leadership, and less on family dynamics.

Lastly, the highest performing Owners’ Councils or Groups, learn that it is their responsibility to provide big picture clarity and goals around growth, liquidity, and control–not to intervene in daily operations. This frees the Executive Team to spend their energy and talent, well… executing – versus managing family politics or the mismatched expectations of owners

The above isn’t complicated to sort out. It’s also not easy. That’s why Compass Point exists. To help you balance and optimize love, money, and power.

Check out more related blogs below for additional insights and ideas on how implementing Governance can strengthen the business, the family, and the love that bridges both.

When you are ready to talk through the potential – or very real – conflict in your family business, let’s talk.

John Bailie

John’s career and body of work has centered on leadership, organizational culture, and strategy. He excels at helping senior executives learn how to lead through conflict that result in stronger relationships, a more dynamic company culture, and teams leveraging their collective strengths. 

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