What’s really keeping your business from performing?

You have the right people. You have planned a strategy. You may even have adequate cash on hand, yet something is off with your execution.

There are missteps, miscommunications, and lost opportunities.

So what obstacle may be lurking under the surface (or at the water cooler) that is keeping the family business from executing well and producing industry-leading profitability and performance?  INTERNAL DRAMA.

Drama comes in many forms in a family-owned organization. Here are a few:  

Late deliveries and/or quality issues undermine customer satisfaction (and ultimately sales)

• Excessive production waste drives up material costs and labor

Favoritism – real or perceived, family member or star performer – slows the organization down and erodes the culture

So how can a business remove the drama and improve its execution?  Incorporate one or more of these habits into your daily routine:

• Setting priorities and accountability will focus the team on what really matters and helps removes uncertainty about WHO is responsible for WHAT by WHEN. Clearly defining priorities and next steps reduce drama because EVERYONE knows the plan.

• Collecting data helps the team evaluate the impact of their execution… Qualitative is used to gain an understanding of underlying reasons, opinions, and motivations. Quantitative is the measurable data to formulate facts, hypotheses and uncover patterns. They are symbiotic. Neither is complete without the other. Make the old adage, “what gets measured, gets done” a team mantra.

A meeting rhythm is necessary to create AND maintain momentum. Use this time effectively to review results, troubleshoot and adjust as needed to get closer to the goal. The meeting rhythm is probably the most important of these habits because, it is where communication starts, accountability happens and drama can be removed.  

I recently read a book, The Power of Habit, by Charles Duhigg.  He contends that our lives are a series of habits, and once we recognize these habits, we have the ability to change them.  He describes habits as ‘habit loops’, where we get a cue, then automatically move to a routine, to ultimately get a reward (check out my video on this).  His research found that in order to change a habit, you must first recognize the cue and then focus on changing the routine.  The cue and reward remain the same. He also found that habits stick when people work in groups (this is the meeting rhythm, keeping everyone accountable).  This is a powerful concept to improve execution in your business.

There is a lot of talk about discipline, and that to get better results we need to better disciplined.  Let me let you in on a little secret - everyone is 100% disciplined to their existing set of habits! The only difference between successful people and unsuccessful people IS THEIR HABITS.

To improve your execution, you must change the distracting, disruptive habits stifling your team. That shift will start eliminating the drama in your organization and accelerate your ability to scale up to the next level.