As a well-respected engineering firm, the team at Barry Isett was looking to move from “Good to Great” and be a company “Built to Last”. The President was a non-family member looking to scale the business and mentor his successor. He felt a more formal approach, driven by a disciplined strategic plan, was the key to improvements in the client experience that would take the company to the next level.
Focused on service delivery and product quality, the talented organization recognized a few communication silos existed and the need for a new onboarding process for future acquisitions. Once leery of consultants who “talk but don’t deliver”, the team found and selected Compass Point in 2017 to help build their plan to excel.Download PDF
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