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Building a business that gave this owner his time – and family – back.

Business Challenge:

The owner was the business – sales, customer service, operations, finance, and team building. At the same time, the residential building market was getting more challenging. Environmental and permitting regulations were making new construction more difficult. Some customers were opting for large custom remodeling projects rather than building because it was easier for them to stay in their current home (or buy an existing home) and remodel versus build new. The business had to build out a team that could both build custom homes and high-end remodeling.

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owner of erwin builders looking at blueprints

Owner Challenge:

  • Classic EMyth by definition: the owner was the entrepreneur, manager, and technician all in one
  • Owner was wearing too many hats (sales, operations, finance, human resource, etc.)
  • Owner’s wife was helping with finance and administration, but it was requiring more and more time from a mother of four

What Owner Wanted:

  • Improved profitability
  • Not to be working 24/7/365
  • Peace of mind

9 to 21

Increase in employees


Growth in revenue


Growth in profit

Results of the Compass Point Process

  • Hired dedicated office manager to shift accounting, HR and administrative duties off of the Owner
  • Defined the core customer to know when and why to say no to some prospects
  • Changed the pricing model to meet the profit goals
  • Identified profit leaks, i.e. estimating, change order process, labor efficiency
  • Hired a new estimating professional – and significantly freed up Owner’s time
  • Implemented strategic moves to streamline workflow:
    • A cloud-based job management system and scheduler
    • Change order process managed by admin
    • Weekly foreman meetings to review budget vs actual hours, project schedule, and meeting customer expectations
    • A monthly rhythm between Owner and his team
  • Hired key field personnel with expertise in remodeling to address the changing market
  • Recommended a part-time CFO Advisor to help Owner streamline accounting, develop a cash flow projection, and assist in developing a CAP EX budget
  • Up to this point, all profits were going back into the business. We introduced a wealth advisory firm to help the owner develop his financial certainty and begin saving for his family and his next chapter, while still ensuring the business had adequate working capital inside sales team and expand global reach

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