Engineering growth as a non-family leader
Business Challenge:
As a well-respected engineering firm, the team at Barry Isett was looking to move from “Good to Great” and be a company “Built to Last”. The President was a non-family member looking to scale the business and mentor his successor. He felt a more formal approach, driven by a disciplined strategic plan, was the key to improvements in the client experience that would take the company to the next level.
Focused on service delivery and product quality, the talented organization recognized a few communication silos existed and the need for a new onboarding process for future acquisitions. Once leery of consultants who “talk but don’t deliver”, the team found and selected Compass Point in 2017 to help build their plan to excel.
Download PDFPresident’s Challenge:
- Greater leadership team alignment
- How to best scale growth that ensured universal team buy-in
- G1 transition of leadership while still maintaining a role
- Financial performance seen as a plan to achieve versus just a numbers review
- Creating transparency and a new mindset of growth, while maintaining the culture of work-life balance
What the President Wanted:
- An aligned leadership team that peers trusted, who developed and executed a strategic plan that led to profitable growth
- Employees with business development accountability
- Developing senior leaders in the company
- Build out satellite location plan
- Enhanced project management and higher quality projects delivered
54%
Growth in Revenue
21x
ROI w Compass Point
RESULT
Top Engineering Firm 2017, 2018, 2019, and 2020 by Lehigh Valley Business Reader Ranking
RESULT
A stronger team that can run the company without the President
Results of the Compass Point Process
- Created a leadership team with President, developed a long-range strategic plan for growth and profitability, and have produced consistent results for 4 years
- Expanded their geographic footprint with offices and talent to become a leading engineering firm of choice in Eastern PA – 4 years running!
- Added several new competencies and revenue streams, while improving client satisfaction
- Successfully acquired and integrated several businesses
- Implemented a long-term succession plan for key positions
- Better education, efficiencies, and focus flowed through to positively impact profit
- Improved IT infrastructure to meet growing demands of the employee and customer base
- Successfully designed and funded a new corporate HQ
- Designed and implemented a deep learning and development program for associates
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